The Menu Overview report gives you a high-level view of how your menu is performing across your brand. It tracks revenue and volume trends by item group and individual item, and surfaces how different combinations of items are ordered together. It can help you do things like:
Identify which item groups and items are driving the most revenue across your locations.
Understand how menu performance varies by daypart.
Spot items that correlate with higher guest return rates.
Discover the most common combinations of items guests order together.
Navigating to the report
You can access the Menu Overview report from the Bikky sidebar by clicking Menu → Overview. The report is organized into two tabs:
Item groups – performance trends and combinations at the menu group level
Items – item-level return rate analysis, common item pairings, and a full stats table
Item Groups Tab
The Item Groups tab shows revenue trends and ordering patterns at the menu group level. It is composed of three main sections: a trend chart, a daypart breakdown chart, a menu group combinations table, and a stats table. There is also a control at the top of the page called Group by – this is the dimension used to group results in the charts (e.g., POS menu group). If you would like to change which item group is used by default on this page, please contact your CSM.
Revenue trend chart
The first chart on the tab shows key metrics broken down by the selected item group values over time. The left side of the chart is a line chart showing weekly trends for each group, making it easy to spot which groups are growing or declining. The right side shows a bar chart of the average or total value (depending on the metric) for each group across the full date range, giving you a quick snapshot of relative contribution.
Use the dropdown on the left to select which metric you’d like to view. Available metrics are:
Revenue metrics
Total revenue
Revenue per location
Revenue PMIX
Volume metrics
Total volume
Volume per location
Volume PMIX
Return rate (configurable using the Return window parameter at the top of the report)
If the selected item group has more than 8 total values, the top 7 will be shown and all remaining values will be averaged into the “Other” group.
Dimension breakdown chart
The second chart breaks down the same metrics by POS menu group and a secondary dimension. The available secondary dimensions are:
Daypart
Day of week
Source
Fulfillment method
Lifecycle stage
This grouped bar chart lets you easily see variances in performance across different time dimensions, ordering channels, and guest lifecycle stages.
💡 Tip: Use the daypart breakdown to spot whether a menu group's strong overall performance is concentrated in one daypart, which could inform staffing, promotions, or limited-time offers.
Most common POS menu group combinations
This table shows the top 50 most frequently occurring combinations of menu groups within a single order, ranked by revenue or orders. Each row represents a unique combination of item groups — for example, "Chicken Item + Cold Drinks" — and shows:
Total revenue or orders – total revenue/orders generated by orders containing this combination
% of revenue or orders – this combination's share of total revenue/orders
Return rate – the return rate of guests who ordered this combination (configurable using the Return window parameter at the top of the report)
Use the Combination size and Item group dropdowns to filter the table to combinations of a specific size or that include a specific group. The table is paginated and can be used to understand which group pairings are most popular — and whether those pairings correlate with higher guest loyalty.
Stats table
At the bottom of the tab is a full Stats table that provides a granular, tabular view of all the data in the tab. Click any column header to sort. Use the Export button to download the data for use in your own reporting or analysis outside of Bikky.
Items Tab
The Items tab shifts focus from item groups to individual menu items. It helps you understand which items are associated with higher guest return rates, which items are most commonly ordered together, and how each item performs across a range of metrics.
Metric comparison scatter plot
The scatter plot at the top of the Items tab plots individual menu items across two dimensions — by default, Revenue per location (y-axis) vs. 30 day return rate (x-axis). Each dot represents a single item. Median lines divide the chart into four quadrants, making it easy to group performance. Using the default metrics as an example, those groups would be:
Top right – high revenue, high return rate (your star items)
Top left – high revenue, lower return rate (popular but may not drive loyalty)
Bottom right – lower revenue, high return rate (potential hidden gems or cult favorites)
Bottom left – low revenue and low return rate (candidates for review)
Use the two dropdowns to change the metrics plotted on each axis. Available metrics are:
Revenue metrics
Total revenue
Total revenue growth
Revenue per location
Revenue per location growth
Revenue PMIX
Revenue PMIX change
Volume metrics
Total volume
Total volume growth
Volume per location
Volume per location growth
Volume PMIX
Volume PMIX change
AOV
AOV growth
Guests
Guests growth
Return rate (configurable using the Return window parameter at the top of the report)
Return rate change
Re-order rate (configurable using the Return window parameter at the top of the report)
Re-order rate change
By default, low revenue items (those accounting for <1% of revenue in the period) are hidden from the chart to increase readability. This threshold can be adjusted or removed (i.e. set to 0%) using the “Show items that each contribute ≥ X% of revenue” filter at the top right of the scatterplot. The maximum number of items that will displayed in the scatter plot and stats table is 1,000.
Item return rate ranking table
Below the scatter plot is a table of items sorted by return or re-order rate.. For each item, the table shows:
Guests – number of unique guests who ordered the item
Return/re-order rate – the percentage of guests who returned/re-ordered the same item, depending which metric is selected. The window for returning/re-ordering is configurable using the Return window parameter at the top of the report
Return/re-order rate vs. group avg – how this item's return rate compares to the average for its item group, shown as a colored bar (green = above average, red = below average)
The table is filtered to just one item group at a time (e.g. Bikky item vertical = Entrees). Comparisons to group average are based on the selected group only and do not include other items outside the group. This is because the long tails of items, beverages, sides, condiments, etc that can appear on many menus throw off brand averages when all items are included at once. Low volume items (those ordered by <500 guests in the selected period) are also hidden by default and excluded from group average calculations as well. These low volume items especially throw off return/re-order rates, as their small sample sizes can lead to abnormal retention.
💡 Tip: The "Return rate vs. group avg" column is a powerful way to spot items that punch above or below their weight within a category. An item with a high return rate relative to its group peers may be a loyalty driver worth featuring more prominently.
Most common item combinations
This table shows the 50 most frequently occurring item combinations within a single order, similar to the group combinations table on the Item Groups tab but at the individual item level. Each row shows:
Combination – the set of items ordered together
Total revenue/orders – total revenue/orders for this combination
Revenue/order percentage – this combination's share of total revenue/orders
Return rate – the return rate of guests who ordered this combination (configurable using the Return window parameter at the top of the report)
Use the Combination size dropdown to filter by the number of items in the combination – you can filter to combinations that have “at least” or “exactly” the number of items you choose.
Stats table
The Stats table at the bottom of the Items tab provides a comprehensive, exportable view of all item-level data. Click any column header to sort. Use the Export button to download for use outside Bikky.
