Bikky's feedback SMS automation is useful for collecting guest feedback.
Text messaging is a valuable touch-point with your guests and an easy way to have a direct conversation with them.
Bikky's SMS automation is useful for collecting guest feedback, which can be used to improve guest satisfaction and identify operational issues. If a guest has a poor experience, you can preemptively address the issue by directly communicating with them. Additionally, collecting guest feedback also identifies any persistent issues in the restaurant, such as late delivery orders or consistently missing items in delivery orders.