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Lapsed Emails

Learn more about lapsed emails, see examples, and learn how to automate them through Bikky and Mailchimp.

Send a reminder to your guests that haven't ordered in a while with a lapsed email. In this article, we'll cover:

  1. Lapsed Email Explanation
  2. Lapsed Email Examples
  3. Automating Lapsed Email Instructions

Lapsed Email Explanation

For lapsed guests, re-engage with them through email and remind them why they should order from you again. As a best practice, similar to your welcome emails, Bikky recommends a series (also called a 'sequence') that re-introduces them to your brand and highlights menu items. The lapsed emails can have similar messaging to the welcome emails except that the first email is a 'we miss you' or ‘it’s been a while’ message. Subsequent emails reintroduce the brand and remind the guest about your story and menu items. You can also include a discount, but we recommend trying to win back the guest without giving away a discount if you don't have to. If you want to include a conditional discount at the end of you email, learn more in our advanced lapsed email settings. 

Here's an example of a lapsed sequence:

Screen Shot 2021-05-07 at 10.12.01 AM

Lapsed Email Examples

5 Napkin Burger Lapsed Emails

  1. We miss you
  2. Menu Item Highlight: Impossible Burger
  3. Menu item highlight
  4. Discount


Liang's Village Lapsed Emails

  1. We miss you
  2. Delivery + Pick-up promo
  3. Menu item highlight: chicken plate
  4. Founder interview
  5. Menu item highlight: beef and pork belly pancakes
  6. What’s new
  7. Menu item highlight: preserved eggs and tofu

  Redcrest Fried Chicken Lapsed Emails

  1. We miss you
  2. Our Story reminder
  3. Menu Item Highlight: chicken sandwich
  4. Menu Item Highlight: chicken basket
  5. Direct Ordering Reminder


Naked Farmer Lapsed Email

  1. We Miss You Discount

Automating Lapsed Email Instructions

Note: if you have more than one lapsed email, then each lapsed email will have its own segment in Bikky and it's own classic automation in Mailchimp. This is because if a guest receives the day 60 lapsed email and then orders 2 days after, we want to ensure that the guest does not receive the other lapsed emails.

  1. Mailchimp integration with Bikky: Ensure your Mailchimp account is integrated with Bikky if not done already. If not integrated, add mailchimp@bikky.com as an admin to your Mailchimp account and contact your Bikky Onboarding Manager to enable the integration.
  2. Bikky Guest Segmentation: For each lapsed email, create a segment in segmentation with the criteria "Most Recent Order Date is before the last XX days" and when you save the segment, select the checkbox for Mailchimp Sync. For example, if you have a 60 days lapsed email, then your segment in Bikky will be "most recent order date is before the last 60 days." Then if your next email in your lapsed sequence is 10 days later, you'll create another segment in Bikky with the criteria "most recent order date is before the last 70 days."

    Bikky's lapsed segments are customizable to your definition of lapsed by allowing you to choose how many days it's been since a guest's last order (that's where you choose the number of days for "XX" in the segment above).
  3. Mailchimp classic automation: Set up a classic automation within Mailchimp for each lapsed email with the corresponding trigger from your Bikky segment. For example, if you have a 3 email lapsed sequence, then you will have 3 classic automations in Mailchimp with one email in each automation. Learn how to set up a classic automation in this article.
    1. Trigger: Delay set to "immediately" and select the tag that was created from your segment.
    2. Ensure that your Schedule is set to "Send at" a specific time. 

Lapsed Email Automation Instructional Video